It is against the law to knowingly admit any person into an age restricted film who is not of the age required. For all age restricted films (12A, 15 and 18 certificates) photographic identification and proof of age may be requested. We cannot admit any persons to an age restricted film who are, or appear to be, under the age required. The word of an accompanying parent is not regarded as proof. Photographic proof of age cards can be obtained from www.citizencard.com.
CHARITY TICKET REQUESTS
We receive many messages from charities and organisations every week with requests for cinema tickets and sponsorship. Whilst we will respond to every message, as we receive so many requests we cannot always help everybody.
HOW CAN I CONTACT THE CINEMA DIRECTLY?
You can call each cinema during opening hours using the numbers listed below. Not all of our cinema are open all day, every day, and therefore no members of staff will be available to take phonecalls until they open. Please note that staff cannot take advance bookings on these telephone numbers (except CEA Card bookings), and any requests for ticket booking will be passed back to this website or 0871 230 3200.
01271 37 00 22
Daily from 1pm
01278 42 23 83
Daily from 5pm
01179 62 33 01
Daily from 4pm
01342 32 16 66
Daily from 2pm
01395 26 82 20
Daily from 2pm
01297 44 20 53
Daily from 5pm
01626 36 53 68
Daily from 5pm
01395 51 64 63
Daily from 5pm
TECHNICAL QUERIES REGARDING THE OPERATION OF THIS WEBSITE?
Please click here
1. DO YOU SELL GIFT VOUCHERS?
Scott Cinemas Gift Cards are available to purchase in all cinemas or over the telephone. Please click on the 'Gift Cards' link on the right hand side of this page for detailled information.
2. HOW DO I BOOK ONLINE?
There are two ways to book online via the website. First, you can use the 'Film Finder' box to quickly select your cinema and chosen film to display the next two days of film times. You can also click on 'What's on Now' for a full list of all films and times. What's on Now lists the next seven days of performance times, and simply click on 'More Times' for more than 7 days ahead. Once you have decided on a showing time, simply click that time and the 'Book Now' link.
3. ARE THERE OTHER WAYS TO BOOK?
You can book by phone by calling 0871 230 3200. Have your credit or debit card ready. If you are booking more than one type of ticket, for example some adult & some children’s tickets this system will ask you to enter the number of tickets needed at each price, for example, if you select 2 adult tickets it will repeat your selection back to you and then ask if you would like to add more tickets at a different price.
Please note that this is a premium rate telephone number and extra charges will apply.
You can also book by calling in to the cinema during normal box-office hours and there is no fee for “over the counter” booking.
4. WHY DO I HAVE TO PAY A FEE TO BOOK ONLINE OR USING THE PHONE?
To offer these services we have to use other, intermediate companies and the Booking Fees are set to at least help to offset the additional costs incurred by us. We do not charge a 'Credit Card Processing Fee' and credit and debit card booking transactions in person at a cinema do not incurr any additional charge.
5. HOW DO I KNOW IF MY BOOKING IS CONFIRMED?
If you book online you should receive a confirmation email - sometimes these can end up in your “spam” folder, depending on your security settings. In the vast majority of cases the booking will be OK even if you have not had this confirmation. To double check you can either use the “Contact" page on on the web-site (we will reply within 24 hours) or by calling 0871 230 3200 you can get a direct number to call the cinema that you have booked for.
In the case of phone bookings your booking will be repeated back to you and it will tell you if the transaction has been successful.
6. HOW DO I CHANGE OR ADD MORE TICKETS OR CANCEL A BOOKING?
If the performance does not have “allocated seating” (this is stated on the booking page of the website and also at the start of the process on the phone system) you can add more tickets by just making another booking. You will then have 2 sets of tickets to collect, but you can sit anywhere in the auditorium when you get in there. For performances with “allocated seating” you may be lucky and be able to buy more seats next to the ones you have already booked, you will see on the seating plan if the seats next to your original booking are still free. If this is not the case, or if you have booked by phone, you will need to call the cinema (See 5).
If you would like to cancel or otherwise change a booking you will need to contact the cinema direct not less than 2 hours before the start of the performance. Please refer to our “Terms & Conditions” for full policy details applicable to cancellations.
7. AT SOME CINEMAS IT STATES THAT I NEED TO CALL “DURING CINEMA OPENING HOURS”: WHAT DOES THIS MEAN?
Not all our cinemas are open all day every day - on certain days some open only in the evenings. To ensure that you are calling when there is someone there to help you just check the film times for that day and call after the first performance time. If you are making a visit to one of our cinemas, they each open daily 15 minutes before the first advertised performance.
8. HOW DO I COLLECT MY TICKETS?
You will need to bring the Card that was used to make the booking in order to collect your tickets. Most cinemas have ATMs, insert the card and your tickets will be issued. Where there is no ATM pre-booked tickets are issued at the Box Office. If you have booked online please bring the confirmation print-out with you.
9. I HAVE MADE A BOOKING BUT DON’T WANT TO COME TO THE CINEMA MYSELF TO COLLECT THE TICKETS.
If you have booked online just make sure that the person who will be collecting the tickets brings the confirmation print-out. Please note that we can no longer search for bookings using the last four digits of the card number.
10. CAN I COLLECT MY TICKETS BEFORE THE PERFORMANCE?
Yes. Simply call into the cinema during opening hours and follow the above procedures for collecting your tickets. You can collect your tickets at any time after they have been booked and before the performance time.
11. WHERE DO I BUY MY TICKETS WHEN AT THE CINEMA?
All of our cinemas have dedicated ticket desks for ticket purchase within the cinema. Occasionally during quiet times, we may opt to sell all tickets and refreshments from one location rather than a separate ticket desk, and in this case, signage will be on display directing you to the appropriate counter. In our Barnstaple cinema, we also have a "self service" ATM where you can buy tickets.
12. I’M RUNNING LATE, WILL MY SEAT BE KEPT BACK?
Yes, once the seat is sold to you it will not be re-sold, although we may allocate it to another customer if it is better placed than their seat and you have not arrived within 10 minutes of the film starting.
13. WHAT PAYMENT METHODS CAN I USE?
We accept most major Credit/Debit cards but not American Express or Electron, and all of our sales terminals can accept credit and debit card payments.
We do not accept cheque payments.
14. WHY DO SOME PERFORMANCES HAVE ALLOCATED SEATING AND SOME NOT?
This varies according to how busy we expect a performance to be and also sometimes on the size of the auditorium and also helps us to set staffing levels more efficiently and to keep ticket prices as low as possible.
15. WHAT IS A FAMILY TICKET?
A Family Group Ticket covers two full price (Adult, 15 years and over) admissions and two reduced price (NUS/OAP/Child, 14 years and under) admissions. They can also be used for 1 adult and 3 child admissions, and further children/grandparents/adults, etc. can be added at normal relevant prices. You don't have to be related to use this discounted ticket, and we'll try to be flexible.
16. WHAT AGE DO ADULT PRICES START AT?
In line with film classification laws, adult prices start at 15. For full details of pricing policy please see our “Terms & Conditions”
17. CAN I BRING A BABY INTO THE CINEMA?
At the discretion of the Duty Manager babies can be admitted for “U”, “PG” or “12A” films. In such instances we would only ask for consideration for other customers and would expect you to bring the baby out should it become restless or noisy. All children over three years old must be issued with a valid ticket.
18. WHAT DOES “12A” MEAN? WHO CAN SEE A “12A” FILM?
This is a fairly recent change to the BBFC Category system and means that children under 12 CAN watch a “12A” film as long as they have someone over 18 with them. Children aged 12 and over can go in unaccompanied.
19. WHAT IS PREMIUM / PULLMAN SEATING?
Premium seats are larger, more comfortable seats placed towards the rear of the auditorium.
Pullman seats are large, slightly reclining seats with extra leg-room placed in an exclusive area with no seats immediately in front.
20. HOW LONG DO THE ADS & TRAILERS RUN FOR?
Ads and trailers normally run for approx 25 minutes. Some films have no Ads before them, in these cases 10 minutes are allowed for trailers only.
The stated performance start time is the time that the Ads & Trailers (or just Trailers) start.
21. DO YOU PARTICIPATE IN THE ORANGE WEDNESDAYS PROMOTION?
Yes, at all sites. There are Terms & Conditions that apply to all Orange Wednesday tickets - please see the Orange Wednesday offer section on this website, or the Orange website, for more details.
22. HOW DO I FIND OUT WHAT FACILITIES FOR THE DISABLED A CINEMA HAS?
Each cinemas 'Cinema Info' page on this website describes the accessibility features that the cinema has, and also our Accessibility Policy can be found by clicking the link at the bottom. If you need any further details, you can use the 'Contact' page or speak to a member of staff in any cinema by calling 0871 230 3200.
21. I HAVE A BLUE COMPLIMENTARY OR 'ADMIT ONE' TICKET, WHEN CAN I USE IT?
Blue passes and Admit One guest passes can be used for any film at any time, except where films are marked as Free List Suspended. We recommend checking with the cinema first (see 5).
Admit One passes sold via our Corporate Tickets system will all be valid on Free List Suspended films, and the pass will be marked to show this.
22. WHAT IS "FREE LIST SUSPENDED (FLS)?"
This put simply means that we cannot allow any free tickets for a film - this would include Blue complimentary passes and Admit One passes (except where noted). These restrictions are always placed by the film distributors.
23. WHY CAN I NOT GET INFORMATION ABOUT THE FILMS YOU WILL BE SHOWING IN ADVANCE?
Some major releases can be set somewhat in advance and then we can often publish times and take bookings for some weeks before they start.
Most programmes however are re-set on a weekly basis, if a film does well over a weekend it may be held over for a further week. If it does badly it may end later that week, or may have a reduced number of performances per day for its next week.
This means that the film details for any week (the cinema week runs Friday to Thursday) will normally be on the website and phone system by the preceding Tuesday.
Each cinema does have a list of “likely” future films. These are not set in stone, but may help.
24. WHY IS IT THAT NOT ALL THE FILMS I WANT TO SEE ARE SHOWN AT YOUR CINEMAS?
There are often 8 or 9 films released each week and we have to select from those which we think will do the best business. The smaller the town, the fewer screens the cinema is likely to have and this will mean that only films from the top 5 or 6 are likely to be shown. We do always try to match programming to the preferences of the local population.
25. WHY ARE THERE SOME WEEKS WHEN YOU HAVE MORE THAN ONE FILM IN A SCREEN AND OTHER WEEKS WHEN YOU HAVE THE SAME FILM SHOWING ALL DAY, REDUCING MY CHOICE?
Film Distributors often require all shows, every day and unless we agree to this we cannot show that film on its release date. This policy is reviewed weekly, on Mondays, and when for example, we have been showing a family film all day, every day, we will add a different, more adult film in the evenings when we are permitted to do so.
26. WHY DO I HAVE TO PAY MORE TO SEE 3-D FILMS? WHY, HAVING PAID EXTRA, DO I HAVE TO GIVE THE GLASSES BACK?
3-D films cost more to make and the Digital Projectors plus 3-D equipment cost anything from £65,000 to £90,000 per screen. In addition to this glasses cost £11 per pair for Dolby 3-D and £32 per pair for X-Pand 3-D.
The 3-D surcharge is needed to recover at least some of these costs.
27. WHY ARE SO MANY FILMS IN 3D ONLY, DO YOU OFFER A CHOICE OF 2D SHOWS?
Most films that plays in 3D, we will also show in 2D at some point if that option is available to us. Because of rules laid down by distributors, sometimes we may only be able to show a film in 3D during it's opening week of release, but where this happens we will always try to provide 2D shows at a later date.
28. WHAT TYPE OF 3D DO YOU USE?
All of our cinemas, except Bristol, use Dolby 3D. We chose Dolby as in our view it is the best system available, and also has the lowest running cost which measn we can keep the 3D upcharge as low as possible. Bristol uses XpanD 3D, as this system is more suited to the screen size available at that cinema.