Visit our Facebook groupFor 24 hour phone booking & programme information, or to speak with a member of staff during opening hours at any of our sites please call 0871 230 3200 (Calls cost a maximum of 10p/min from a BT landline. Other operators charges may vary)
Terms and Conditions
Please note our standard conditions of ticket purchase are as follows:
- The management reserves the right to refuse admission and / or require a customer to leave the premises without a refund. We are under no legal obligation to admit a customer, nor give a reason for refusing to do so. We will not tolerate ANY abuse of our staff members, physical OR verbal, in any form. Aggressive, threatening or abusive behaviour OR language can result in a lifetime ban from the premises'
- If forced to do so by circumstances beyond our control we reserve the right to — cancel a performance, vary the film, vary the time of exhibition or change a seat allocation. IN SUCH CASES OUR LIABILITY WILL BE LIMITED TO THE REFUND OF THE COST OF THE TICKET PURCHASE ONLY, and is an all cases at our discretion. Any incidental costs (such as, but not limited to, parking fees, concessions purchases and booking fees) are the customers sole responsibility. Please note: we can no longer accept personal cheques, even with a guarantee card. Business cheques need pre-clearing, which can take up to seven days.
- In all other circumstances tickets are not transferable or refundable less than 2 (Two) hours before the programme time printed on the ticket, and transfer / cancellation charges will apply. Please call 0871 230 3200 (all calls may be recorded). Transfers / refunds after this time will only be allowed in extreme circumstances, AND ARE AT THE DISCRETION OF HEAD OFFICE, NOT THE DUTY MANAGER. A form and prepaid envelope will be provided for the purposes of claims under these conditions. Any refunds must be requested within 7 days of cancelled/missed performances, and submitted forms received at our head office within 28 days.
- Both the purchaser AND holder of tickets are required to observe the conditions laid down by The British Board Of Film Classification Certificate for the film being exhibited. Young people and / or any adult accompanying them may be required to provide proof of the young persons age. The word of an accompanying adult is not regarded as proof, and in all cases it is at the sole discretion of the manager to judge the young persons age. This is a legal licensing requirement, it is not within the law for us OR the accompanying adult to allow under age viewing of any films. For 18 certificate films we may require proof of age from anyone who is, or appears to be, under 21.
- Reduced Priced tickets are available to recipients of state retirement pensions for which proof MAY be required. Children UNDER 15 (fifteen) years of age may receive a discount for U, PG, 12 and 12A certificate films only. Children in arms, under 3's and all other discounts are at the managers discretion in terms of cost and / or admission.
- Alcoholic drinks may not be brought on to the premises, and anyone deemed by the manager to be intoxicated WILL BE REFUSED ADMISSION.
- Smoking is now not permitted inside cinemas by law. Relatively sheltered areas can be found to the side of most sites, and films in excess of three hours generally have comfort breaks.
- With the exception of on-call members of the emergency services, customers mobile 'phones MUST BE SWITCHED OFF in the auditorium. Sound and Visual recording of films is ILLEGAL and the police WILL be informed. We reserve the right to use NIGHT VISION and RECORDING APPARATUS to monitor the audience in the cinemas at any time.
- Food or drink not purchased from us is prohibited on the premises except on medical grounds, where evidence may be required. We reserve the right to inspect the contents of customers bags, etc. for security reasons and banned items / illegal substances.
- Please call 0871 230 3200 during opening hours to speak with a member of staff.
- NONE OF THE ABOVE TO AFFECT YOUR STATUTORY RIGHTS.
